Resolved -
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Nov 5, 16:45 CET
Monitoring -
We have resolved the issue and formatting should be back to normal. We will continue to monitor the systems until we are sure the issue is fully resolved.
Nov 5, 12:46 CET
Investigating -
We’re currently investigating an issue where custom fonts cause reactions (likes, comments, shares) to appear misaligned on the web. Our team is working to identify the cause and will share updates as they become available.
We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.
Nov 5, 09:07 CET
Resolved -
Between Saturday, November 1 around 6 PM CET and Sunday, November 2 around 2 PM CET, some manual and API-based post creations were temporarily disrupted. As a result, some users were unable to publish posts and received an error message. In some cases, affected posts were later published multiple times.
Scheduled posts were not affected and were sent out as planned.
The issue was caused by an internal service overload, which prevented certain requests from being processed correctly. Our teams resolved the issue on Sunday and post creation has been fully functional since then.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Nov 1, 18:00 CET
Resolved -
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Oct 31, 13:53 CET
Investigating -
Affected feature: Pages
We have received reports of some customers experiencing issues with saving pages that contain a large amount of content. Our team has started investigating the issue and is working to resolve it as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Oct 31, 13:28 CET