Update - We are continuing to work with Microsoft to fix the authorization issue with the O365 Add-in, as some users are still experiencing difficulties when logging in.
For the time being if the O365 add-in is still not working, we would recommend using the Classic add-in for users using a Windows computer if possible, as the Classic add-in does not require authentication on the Microsoft side.
We will share further updates as soon as possible.
Sep 16, 2025 - 05:01 CEST
Update - We have identified a potential root cause for the login issues affecting the O365 add-in. Our teams are currently testing a fix and continue to monitor the situation.
Initial findings suggest that a change on Microsoft’s side may be affecting how authentication works for some users. We are actively working to understand this behavior and are also in contact with Microsoft to clarify why the issue appears inconsistently and how we can best resolve it.
In the meantime, we recommend that affected users clear their browser cache and cookies, and perform a hard restart of their browser. This can already mitigate the issue in some cases.
We will share further updates as soon as possible.
Sep 11, 2025 - 13:46 CEST
Identified - We have identified a root cause, and are testing and monitoring a potential fix for this issue.
Sep 09, 2025 - 20:15 CEST
Users are experiencing authentication issues when logging in due to the refresh token expiring with the O365 add-in.
Our teams are investigating and will work to resolve this.
For the time being, it is recommend to have all affected users clear their browser cache/cookies, and perform a hard restart of the browser. Some users have reported successful authentication after performing these steps.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 09, 2025 - 18:40 CEST
App, Intranet & Staffbase Email
?
Operational
90 days ago
99.99
% uptime
Today
Core API (Americas) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Media API (Americas) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Web Application (Americas) [SLA]
?
Operational
90 days ago
99.98
% uptime
Today
Core API (Europe) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Media API (Europe) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Web Application (Europe) [SLA]
?
Operational
90 days ago
99.98
% uptime
Today
Core API (Asia/Pacific) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Media API (Asia/Pacific) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Web Application (Asia/Pacific) [SLA]
?
Operational
90 days ago
100.0
% uptime
Today
Staffbase Email API
?
Operational
90 days ago
100.0
% uptime
Today
Staffbase Email Tracking Service
?
Operational
90 days ago
100.0
% uptime
Today
Common Features
?
Operational
Native App - iOS
?
Operational
Native App - Android
?
Operational
Test Application / Stage Environment
?
Operational
Resolved -
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Sep 4, 16:59 CEST
Monitoring -
We have taken steps to improve the situation, and the app is currently loading normal again. Our teams will continue to monitor the system to ensure that everything remains stable.
If you experience any further issues or have questions, please contact our support at support@staffbase.com.
Sep 4, 15:38 CEST
Investigating -
Affected feature: App/Intranet
We have received reports that the app is currently loading very slowly for some customers on the German system. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 4, 15:04 CEST