[App/Intranet/Email] [German System / US System] - Platform and Ticket System Outage

Incident Report for Staffbase

Postmortem

Summary:
As our investigation of the incident is complete, we would like to provide details about the outage that occurred between December 5, 2025, 09:53 CET and December 5, 2025, 10:15 CET.

What happened:
All environments were temporarily unreachable. This affected both customer-facing applications and the ticket system. The outage was caused by an external Cloudflare service disruption. It was resolved once Cloudflare implemented a fix, approximately 40 minutes after the initial impact. All applications and environments became accessible again, and normal operations resumed.

Impact:
During the incident, customers were unable to access any of their applications or the ticket system. No data was lost, and all systems remained intact.

Future improvements:
We are evaluating ways to improve internal monitoring and accessibility during external outages, including ensuring that internal tools remain available even if external providers experience disruptions.
For further inquiries or assistance, please contact us at support@staffbase.com.

Posted Dec 11, 2025 - 14:01 CET

Resolved

This incident has been resolved. We are sorry for the trouble this has caused.
Please get in touch with us at support@staffbase.com should you experience any further issues. We’re happy to help!

Posted Dec 05, 2025 - 10:39 CET

Monitoring

Cloudflare has implemented a fix for the issue that caused our platform and ticketing system to become unavailable. All services should now be operational again.

We continue to monitor the performance.

Posted Dec 05, 2025 - 10:26 CET

Investigating

Affected feature: App/Intranet/Email and Ticket System

We are currently investigating an outage affecting both our platforms and our ticketing system. The issue appears to be related to a Cloudflare service error, which is causing interruptions in access and functionality.

Our team is actively monitoring the situation and working with Cloudflare to identify the root cause and restore full service as quickly as possible. For more details on the Cloudflare incident, please refer to: https://www.cloudflarestatus.com/history

We apologize for the inconvenience.

Posted Dec 05, 2025 - 10:09 CET

This incident affected: Communications Control (former dirico platform) (Communications Control API [SLA], Communications Control Web Application [SLA], Communications Control Login [SLA]), App, Intranet & Staffbase Email (Core API (Americas) [SLA], Media API (Americas) [SLA], Web Application (Americas) [SLA], Core API (Europe) [SLA], Media API (Europe) [SLA], Web Application (Europe) [SLA], Core API (Asia/Pacific) [SLA], Media API (Asia/Pacific) [SLA], Web Application (Asia/Pacific) [SLA], Staffbase Email API, Staffbase Email Tracking Service, Common Features, Native App - iOS, Native App - Android, Test Application / Stage Environment), and Employee Email (Classic) (Web Application (US) [SLA], Create Service (US) [SLA], Client Integrations (US) [SLA], Web Application (Germany) [SLA], Create Service (Germany) [SLA]).