Summary
As our investigation of the incident is complete, we would like to provide details about the service disruption that affected video uploads between approximately May 29, 2026, at 11:35 AM and June 3, 2026, at 4:43 PM (CEST). Customers on the European, Americas, and Asia/Pacific Systems experienced failures when uploading certain videos to the platform. Our teams successfully identified the cause and restored full service functionality.
What Happened
A recent update to an internal service component introduced an issue that caused certain video files to stall during the upload process without completing. Affected uploads appeared to progress normally but would not reach completion, and the uploaded content would not be published. Our team identified the issue and restored normal operations.
Impact
Between approximately May 29, 2026, 11:35 AM and June 3, 2026, at 4:43 PM (CEST), users on the European, Americas, and Asia/Pacific Systems may have experienced failures when uploading specific video files. Affected uploads would appear to progress but would stall during processing and not be published. Other video uploads and platform features continued to function normally during this period.
Future Improvements
We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.